Hospitality in a covid world! To begin, there is new challenges in the hospitality industry and some are permanent because of the post-Covid.
Ways to cope in the hospitality in a covid world! The hospitality industry is where customer satisfaction and experience are uncompromisable. High standard performance is essential and should have a consistent service.
It is hard for everyone to balance the act, follow new regulation and guidelines yet maintain our industry’s trait: being hospitable.
Moreover, the first impression is a one-time chance and it has always been a face-to-face interaction from the moment you enter a hotel, a plane, restaurant, or a bar until you step out of that door.
Now with the growth of the safety measures, face masks or face shields are compulsory. Now, many premises are doing it as part of their standard practice for the company.
So, it is especially important and a challenge not to lose interactions with guests and their personality.
Additionally, safety is more important than anything else but if rules are dominating, clients will not be happy. Always keep the personal interaction in mind.
If the standards are clearly transmitted from the beginning of the user’s experience, consumers will be prepared and the new rules.
As we all know, guests are more aware of all the safety measures involved. Hotels and restaurants have different types of customers.
For older generations, companies will be more traditional and will go to a more personal interaction.
Millennials and Generation Z grew up in a techier world. And, online checking will be more normal than being in the que. Firm needs to adjust and consider who their guests are and what they want.
However, the core of all hospitality is still to give customers a memorable experience and excellent service.
Besides, the main new challenges in hospitality industry now is enduring staff and skills shortages and not only the safety measures.
Hospitality industry is fantastic in giving opportunity to everyone. With this, establishments should work harder at attracting and retaining staff.
Training staff has always been the key to success. Complimenting employee benefits and recognition.
Moreover, a report said that the chance of people being shoved into poverty is extreme. The trade body for the hospitality industry added that the Covid Tier 2 regulations would put employment in the London hospitality sector at risk.
But the director of the Women’s Budget Group said that “It is not exactly clear how many of the job losses will be women and they are at greater risk of losing jobs.”
Lastly, as there are no two equivalent settings, there is no right or wrong way of dealing with clients or handling any circumstances.
It is hard to see new challenges in the hospitality industry, its struggling but it is also good to look at the positive side and that the difficult times are a driver of innovation.
Covid19 is intimidating to be sure, but business can emerge more resilient and could improve for the future. Focus on the long-term plan and employee satisfaction.